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5 most frequently asked questions
Billing information
What are the billing details?
What are the billing details?
ID: 26158850
VAT number: CZ26158850
HELLER s.r.o
Vladislavova 6/1388
Prague 1, 110 00
Transport
What countries do you ship orders to?
What countries do you ship orders to?
Only to the Czech Republic and SK.
Which carriers can I choose from?
Which carriers can I choose from?
We currently use Zásilkovna, PPL,...
Return and order cancellation
How can I return an order?
How can I return an order?
You can return orders without reason within 14 days after receiving the shipment. More information can be found in the return of goods and money section.
How long will the refund take?
How long will the refund take?
It depends on each order. Returns usually take one to two weeks.